Warranty

VARLA LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

Your purchase includes the following warranty.

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. The warranty is ONLY under the INITIAL PURCHASER. The warranty would be started since the initial owner receives it. The order number is required when applying for the after-sales service. Varla offers up to a 1-year warranty, further details can be found on the following WARRANTY DETAILS.

NOTICE: modified ebike and batteries will not be covered by the warranty.

VARLA WARRANTY DETAILS

All VARLA electric bike are covered under this all-inclusive warranty for the original owner against all manufacturing defects.

Electric Dirt Bike Parts Warranty Details

  • 12-Month Warranty: Motor, controller, frame, shock absorbers, battery
  • 6-Month Warranty: Charger
  • 3-Month Warranty: Hydraulic disc brakes, tires, throttle (twist throttle), display, switches, wiring harness, horn
Note: The above warranties apply only to defects in materials or workmanship. Natural wear and tear, such as tire tread wear and brake pad wear, is not covered.

Consumable / Wear Parts List

(Free replacement only for shipping damage reported within 72 hours)
Fenders, chains, pedals, decorative parts, brake pads, lights, and other parts not specifically listed above. Please inspect these parts carefully upon delivery. Once confirmed to be in good condition, no further warranty coverage will be provided.

Special Protection

All vehicle parts, including the consumable parts listed above, are eligible for free replacement if shipping damage is reported within 72 hours from the delivery time shown in the logistics tracking information.
Important Notice: The 72-hour period is based on the courier's first delivery scan record. If the package is stored in a parcel locker or pickup station, please retrieve and inspect it as soon as possible to avoid exceeding the time limit and affecting your rights. Be sure to conduct a complete inspection immediately after receiving the package.

REPLACEMENT PROCEDURE:

VARLA will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) exclude user error.

1. CLAIMS

All claims to this warranty must be made through VARLA. and submitted to email. Proof of purchase and photos or videos of the damaged product is required with any warranty request. Before making a warranty claim, we suggest that you contact us by email as there may be a simple fix for your problem. Valid warranty claims will be processed through VARLA within 2 years of initial purchase.

NOTICE: VARLA will not replace any part without first seeing photos or video of the damaged product. The customer needs to provide us with evidence by email.

2. SHIPPING DAMAGE CLAIMS3>

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
NOTICE: the specific warranty covering your Varla ebike bought from Varla Retailers is governed by the law of the state or country in which it was purchased and applies only to ebike purchased from Authorized Varla retailers or directly from Varla dealers.

Lithium Battery Safety, Warranty & Service Life Statement4>

This statement is formulated in accordance with the U.S. Product Liability Law, relevant industry standards of lithium-ion batteries (UL 2271/UL 2849) and our product after-sales policies. It clarifies the warranty period, normal service life of the lithium battery equipped with our electric bike, and prominently warns of fire risks caused by battery aging. All users are required to read and comply with the following provisions carefully.

1. Official Battery Warranty Period

The lithium battery of our electric bike is covered by a pp12-month limited warrantypp (calculated from the date of product purchase and delivery confirmation).

  • Within the warranty period, if the battery malfunctions due to manufacturing defects only(excluding human improper use, maintenance or external damage), we will provide free repair or replacement services in accordance with the warranty policy.
  • Upon expiration of the warranty period, the free warranty liability shall be terminated automatically. We may provide paid battery inspection, repair or replacement services at the user's request, and the specific service terms can be consulted with our official customer service.

2. Normal Service Life of Lithium Battery

Based on the general technical standards of the U.S. lithium-ion battery industry, combined with the characteristics of our battery cells and actual usage test data, the normal designed service life of the bike lithium battery is about 3-4 years.

This service life is based on the premise of standard use and maintenance: daily moderate riding, charging with original chargers only, storing in a dry environment with temperature between 0°C and 25°C, and no physical damage or modification to the battery.

Improper use or maintenance will drastically shorten the battery's service life to just 1-2 years.The actual aging speed of the battery will be significantly affected by personal usage habits and environmental factors. Frequent over-power riding, charging with non-original chargers, long-term storage in extreme high/low temperature, battery water ingress, collision or unauthorized modification willaccelerate battery aging and result in an actual service life of less than 3 years.

3. Battery Service Life & Maintenance Recommendations

Under normal and proper use and maintenance, the lithium battery equipped with this vehicle generally has a service life of approximately 3–4 years.

Tips to Extend Battery Life

  • Shallow charging and discharging: Charge as needed and try to keep the battery level between 20% and 80%. Avoid frequently charging from 0% to 100%.
  • Avoid storing the battery fully discharged: When not used for a long period, keep the battery at approximately 50% charge and recharge it every 1–2 months.
  • Pay attention to temperature: Do not charge immediately after exposure to strong sunlight. In winter, charge indoors in a warm environment whenever possible. Extreme temperatures accelerate battery aging.
Note: The 12-month battery warranty is intended to fully cover manufacturing defects and early failure (battery capacity not lower than 80%). After the warranty period ends, natural capacity degradation is a normal physical characteristic of lithium batteries and is not considered a manufacturing defect.

4. Critical Fire Risk Warning for Aging Batteries

Lithium battery is a consumable component. After exceeding the normal service life or showing obvious aging signs, the battery will pose an extremely high risk of spontaneous combustion and fire, and the risk coefficient will rise exponentially with the increase of aging degree.

The core safety hazard of aging batteries comes from the performance degradation of internal cells: the activity of positive and negative electrode materials decreases, the diaphragm ages and breaks, the electrolyte decomposes to produce flammable and explosive gases. In addition, the failure of the protection circuit makes it impossible to effectively control overcharging, overdischarging, short circuit and other problems. Even normal charging, low-speed riding or static storage may trigger thermal runaway of the cells, leading to battery fire or spontaneous combustion, and causing personal injury and property loss.

5. Mandatory Recommendations for Aging Batteries

To protect your life and property safety, we strongly recommend that you immediately stop using the battery and contact a professional qualified institution for inspection and replacement when the battery has been used for 3 years, or shows any of the following aging signs (even if it can still supply power normally):

  • The battery range is drastically reduced (50% or more lower than the brand-new state);
  • The battery case is swollen, deformed, cracked or leaking;
  • Abnormal heating during charging (temperature is significantly higher than the normal state), or the charging speed is suddenly too fast/slow;
  • Sudden power cut or unstable power during riding (excluding faults of other bike components);
  • The battery cannot be charged or loses power instantly after being idle for a period of time.

6. Legal Liability Statement (In Accordance with U.S. Laws)

  1. We have fulfilled our statutory obligations of product quality assurance and safety risk warning in accordance with the U.S. Product Liability Law, Magnuson-Moss Warranty Act and other relevant laws. The above warranty period, service life and risk warnings are all in line with U.S. national and industry standards, and have been clearly informed to users through this statement.
  2. We shall not bear any product liability, tort liability or compensation liability for any fire, spontaneous combustion, property loss or personal injury caused by: using the battery beyond its normal service life; improper use/maintenance (including unauthorized modification, use of non-original accessories, storage in harsh environments, etc.); or failure to replace the aging battery in a timely manner. The user shall bear all corresponding legal liabilities and losses by himself/herself.
  3. For matters not covered in this statement, the relevant laws and regulations of the United States shall prevail. We reserve the right of final interpretation of this statement, and will adjust it synchronously in accordance with the updated U.S. laws and industry standards.

Warm Reminder

Safe use of lithium batteries is the core of ensuring riding safety. Do not ignore the aging risk just because the battery can still be used. Timely replacement of aging batteries is the basic responsibility for your own safety and the safety of others.

Our official customer service team provides professional lithium battery consulting services 24/7. If you have any questions about battery use, inspection and replacement, please contact us through the official customer service hotline/email on the website at any time.

TERMS OF LIMITED WARRANTY:

This limited warranty is not meant to suggest or imply that the bike cannot be broken or will last forever. It does mean that the bike is covered subject to the terms of the limited warranty. This limited warranty is void if the bike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use.

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner's responsibility to inspect his/her bike. Damage resulting from improper assembly or maintenance, or from the installation of parts and accessories not compatible with the Varla bike, is not covered.

All labor charges for warranty service are the responsibility of the bike's owner. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the bike's owner. During the duration of this limited warranty, Varla will either repair any defective frame or component or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available.

THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY VARLA ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights that vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

After-Sales Service Standards: Fault Responsibility Determination

If your vehicle or parts experience abnormalities during the warranty period, responsibility will be determined according to the following standards:

Conditions Considered Quality Issues4>

(Eligible for free warranty service)

Performance failures caused under normal use and maintenance without human factors, including but not limited to:

  • Abnormal motor noise or stuttering during normal riding, with no signs of water ingress or overloading after inspection.
  • Sudden battery range reduction or charging failure within reasonable charging and discharging cycles, not caused by overcharging, over-discharging, or water ingress.
  • Natural cracking at frame welds without any collision history.
  • Failure of electronic components such as the controller or display without signs of water ingress or burn marks.

Conditions Considered Non-Quality Issues

(Not eligible for free warranty service)

The following situations are not considered manufacturing defects, and free warranty service cannot be provided:

  1. Human-caused or accidental damage, including impacts, drops, crushing, overloading, liquid spills, etc.
  2. Improper operating environment, such as prolonged water exposure of non-waterproof parts, riding in rain, or operation under extreme high or low temperatures.
  3. Failure to follow the user manual, including long-term storage of the battery in a depleted state, overcharging, use of incompatible chargers, etc
  4. Normal wear and tear, including brake pad wear, tire tread wear, aging or rust on cosmetic parts, etc.
  5. Unauthorized repair or modification, including disassembly, reassembly, electrical modifications, or structural alterations.
  6. Damage caused by force majeure events, such as fire, flood, earthquake, or other natural disasters.

Our Determination Process

Our professional after-sales team will make a comprehensive determination based on the fault description provided by the customer, external inspection results, and the condition of key components (such as waterproof labels and sealant conditions).

If the issue is initially determined to be a non-quality issue, we will proactively provide detailed photos, data explanations, and a paid repair solution to ensure transparency throughout the process.

Applicable Use Scenarios & Safety Warnings

1. Legal Use Scope

This vehicle is an Off-Road Only vehicle and is strictly prohibited from being operated on public roads, including but not limited to roads, streets, and highways.

Please use this vehicle only on private property, closed areas, or designated off-road areas that are not regulated by traffic laws, and ensure that permission has been obtained from the property owner.

2. High-Risk Maneuver Restrictions

This vehicle is not designed for extreme sports use. Do not attempt stunts such as downhill riding or backflips.

You must clearly understand that any jumping activity may result in loss of vehicle control. If jumping is performed, the vehicle's maximum airborne ground clearance must never exceed three times the minimum ground clearance measured at the footrest area while the vehicle is stationary.

Exceeding this physical limit will greatly increase the risk of frame fracture, suspension bottom-out, mid-air structural disassembly, severe injury, or death.

3. Safe Riding Responsibilities

Before each use, you are responsible for:

  • Carefully reading and understanding the user manual for this product
  • Inspecting key vehicle components such as the brakes, frame, and tires.
  • Wearing a complete set of protective gear that meets safety standards, including a full-face helmet, body armor, knee pads, etc.
  • Maintaining sound judgment and ensuring your riding skills are sufficient for the current terrain conditions. Never attempt maneuvers beyond your capabilities.

4. Rider Age Restrictions & Guardian Responsibilities

  • This vehicle is not designed for or intended to be used by children aged 12 or younger.
  • Unless otherwise required by local law, the recommended minimum rider age is 16 years old.
  • If the rider is a minor (under 18 years old), the rider's parent or legal guardian must provide full supervision and assume all responsibility, ensuring that the rider has read and understood all safety warnings in this manual.

Additional Information

Consumer Rights Statement

This warranty policy grants you specific legal rights. Depending on the consumer protection laws in your country or region, you may also have additional rights.

Nothing in this policy is intended to limit or exclude any rights that cannot be excluded under applicable law.

WARRANTY TERMS SPECIFIC TO E-bike

This warranty pertains to any of the essential electric bike components that are found defective provided that the product was used in a standard and controlled manner and that it was maintained according to the manufacturer's instructions manual. Essential components include the ebike frame, electric motor, battery, display, and controller.

Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. An electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.

HOW TO MAKE A WARRANTY CLAIM

If you believe your Varla has a warranty issue, your first point of contact should be your Varla Online Store where you purchased your ebike. If you purchased directly from Varla Online Store, please contact our customer service team for instructions on how to proceed: customer@varlascooter.com.

Please provide the order number and the serial number of the ebike as after-sales information.

FAQS ABOUT OUR WARRANTY

I am not the original owner, bought a second-hand Varla ebike. Is my electric bike covered by the warranty?

Yes, you can enjoy the warranty only if meet the following 2 conditions:
1. The 2-year package hasnt expired since the initial owner received it
2. You have the initial owner's name & the initial order number.

I crashed and damaged my ebike. Is warranty coverage available to me?

Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.